Frequently Asked Questions
Are there any minimums?
If you are only ordering kits, there is no minimum. If you’d like Happied to host your event, the minimum is 15 people per event. If you have less than 15 people and would like an instructor, you can purchase any number of kits and add-on an instructor for $500.
How do I submit my addresses?
Once you complete your order online, you will receive an email with our address submission template. If you have purchased a fully hosted Happied event, you also have the option for us to prepare a custom RSVP page for you to send to your attendees.
How far in advance do I need to purchase kits / book my event?
Events must be booked and paid a minimum of 3 weeks prior to the event date, and addresses must be provided at least 12 days prior to the event date to avoid any rush fees. If you are only ordering bulk kits, the order must be received a minimum of 2 weeks prior to the desired arrive-by date, with all addresses due at at least 12 days prior to the event date to avoid any rush fees. See our full event and shipping timelines HERE.
Do you ship alcohol?
We sure do. We work with spirit partners licensed to ship alcohol to all 50 states. We’re committed to supporting local, BIPOC owned spirit brands and have a curated spirit selection for each kit offered. We can’t wait for you to try it.
Can I just buy kits?
Yup, you can just buy kits. This is a great option for small groups or if you have your own hosts you’d like to use.
If I choose Happied to host my event, will attendees be able to talk to the instructor/host and interact with each other?
We've designed our hosted events to be as interactive as possible so that your group can feel like they’re socializing at their favorite post-work happy hour or social event again.
How does event hosting actually work?
Each online event we host has a social host in addition to the instructor. Our hosts keep the crowd vibing with unique interactive activations. Of course, everyone can’t talk at once but our hosts tag folks in at just the right time to let voices be heard. And, you can always chime in via chat.
What all is included in hosting?
Just about everything. You will have access to a dedicated virtual event planner who takes care of all of the event logistics for you. Your event includes one of our trained hosts, a trained instructor, and curated activities personalized to your group. Your dedicated planner will prepare a full run-of-show, including touches tailored to the occasion and send along all logistics for you to share with your group.
Please note that we do not communicate directly with your attendees (they don’t know us and we don’t want them to miss any important information due to spam filters or just a lack of familiarity). You are responsible for inviting them to your event and forwarding them the logistics email.
What if I don't know how many kits I need?
No worries, purchase the minimum number of kits you think will attend, and we’ll send you an invoice for any over that amount. Please note that you must meet 100% of your purchase amount or # of kits in your contract. If you think you will have 25% more than the # of kits in your original purchase or event planning form submission, please reach out to firstname.lastname@example.org as soon as possible.
Event Planning & Bulk Kit Shipping Timelines
Events must be booked and paid a minimum of 3 weeks prior to the event date, and addresses must be provided at least 12 days prior to the event date to avoid any rush fees. If you are only ordering bulk kits, the order must be received a minimum of 2 weeks prior to the desired arrive-by date, with all addresses due at at least 12 days prior to the event date to avoid any rush fees.
East Coast Exception: If all of your group attendees are located on the east coast and your group is less than 30 attendees, your event can be booked a minimum of five (5) business days prior to the event date. Addresses must be provided a minimum of four (4) business days prior to the event date.
Rush Events: If your event does not meet the above timelines, please contact us and we’ll do our best to make it happen. Rush events are subject to a minimum rush fee of $40 per person plus any expedited shipping charges.
Please use this template if you have a bulk order.
Single Kit Shipping Timelines
The following timelines apply if you make a single kit purchase.
If you book an event hosted by Happied or are making a bulk kit purchase (2 or more kits), please see the timelines in the Event Planning and Shipping section below.
Shipping Date: All kits are shipped three (3) business days from the date addresses are received. All kits are shipped from Washington, DC.
Delivery Date: From the shipping date, kits will arrive according to the following timelines:
East Coast: 1-2 business days
Mid-West: 3-4 business days
West Coast: 4-5 business days
Rush Shipping: If you need your kits delivered sooner than the above noted timelines, you may opt for rush shipping according to the following rates:
Push to front of queue and 2-Day Air: $40 per kit
Push to front of queue and Overnight: $60 per kit
International Shipping Fees
All kits are eligible for international shipping, minus the fresh produce and spirits due to customs regulations. We will need all addresses for international shipments ahead of time in order for a timely delivery of kits. Due to customs irregularities in certain countries, Happied cannot guarantee that international kits will arrive by a certain date.
Ingredient Only International Customs + Shipping Fees: $100
Gift Quality International Customs + Shipping Fees: $115
For kit only purchases (with no hosting or event planning), Happied will refund or exchange any kits that do arrive damaged or spoiled. Please send a photo of any damaged items to email@example.com to begin the refund or exchance process.
Happied does not refund or exchange kits that are delayed due to weather or other delay by the shipping provider. Happied follows the shipping timelines above and make every effort to get your kits to you on time. However, we are not responsible for any delays that are out of our control.
You may cancel an event booked through Happy Hour Kits up to 72 hours in advance of the event date and time and be refunded the event fee less the amount of any deposit. Any cancellation of less than 72 hours will result in the full event fee being charged. All kit fees are nonrefundable, except due to damage as described in the "Kits Only" section above.